• Spearheaded strategic design and marketing initiatives, collaborating with diverse clients to create campaigns that enhance brand identity and business growth

• Led event and project management efforts, delivering innovative experiences that align with clients' goals while promoting continuous improvement

• Specialized in tactical advertising and branding, developing creative solutions that resonate with target audiences and drive engagement

• Directed the complete project lifecycle for Con Edison’s enterprise upgrade of its CCB system, overseeing advanced UX/UI enhancements, updated API requests and complex backend integration with a $6 million multi-year budget

• Facilitated Agile sprints, daily scrum meetings and iteration ceremonies to ensure timely delivery of project through oversight of broad team of 30+ professionals across multiple global locations as well as third party consultants

• Collaborated with cross-functional teams of analysts, engineers, designers and QA to deliver high-quality results

• Spearheaded a separate effort for the development of a modernized dashboard for Con Edison’s Outage Management System, aligning with current branded standards

Key Achievement: Successfully managed the integration and implementation of a new customer care and billing system, enhancing user experience for web and mobile applications.

• Partnered with notable agencies including Merge, Gorilla, FIG Agency and R/GA while working with high-profile clients such as Google, Microsoft, Major League Baseball and Ketel One

• Spearheaded the creation and management of detailed project timelines, orchestrating flawless coordination across internal teams and external partners to consistently meet and exceed project goals and deadlines

• Acted as the key client liaison, driving transparent communication, delivering precise reports, and proactively resolving issues, resulting in exceptional client satisfaction and sustained business relationships

Key Achievement: Successfully delivered complex commercial projects on time and within budget, resulting in increased client satisfaction and repeat business.

• Developed and implemented processes for deliverables and prioritization framework, optimizing efficient workflow

• Coordinated with researchers, designers, SWEs, product owners and internal partners, including direct collaboration with the Material Design team to integrate new data visualization principles and design guidelines

• Supervised a team of 20 UX researchers, designers, managers and engineers across four offices, fostering collaboration and high performance through unconventional programs to foster team engagement

• Managed project statuses, coordinated cross-functional meetings and solely responsible for quarterly OKRs, ensuring alignment with strategic team objectives

Key Achievement: Successfully established a data visualization consultancy and educational outreach program.

• Created comprehensive product roadmaps to align with business goals, maintaining detailed PRDs (Product Requirement Documents), use cases, user stories and user flows to ensure clear and effective project guidance

• Established a shared vision by building consensus on priorities, leading to successful execution through close collaboration with user interface SMEs, user experience experts and visual designers

• Managed relationships with high-profile clients, ensuring that product development exceeded client expectations

Key Achievement: Developed and executed product roadmaps that effectively supported business objectives, leading to successful project outcomes.

• Developed project timelines, coordinating with departments, account services and clients for timely delivery

• Created a new lifecycle workflow, reducing review cycle times by 40%, improving efficiency and client satisfaction

• Managed key client relationships, ensuring clear communication and alignment with objectives

Key Achievement: Implemented improved, streamlined project workflow, significantly enhancing delivery speed.

• Managed a global team of 20, developing unique and innovative solutions tailored to stakeholders’ objectives

• Planned and coordinated all event components, including theme, environmental graphics and vendor management

• Partnered with D&I to develop and launch a global LGBTQ+ ally program, creating impactful messaging and materials

Key Achievements: Delivered high-impact events, campaigns and materials, boosting stakeholder satisfaction.

• Supervised a support team, providing them training, mentoring, coaching and career development opportunities

• Served as an escalation point for client issues, resolving bugs with in-depth analysis and custom SQL queries

• Managed and tracked issues using JIRA, through transparent communication with clients on status and resolution

Key Achievement: Developed streamlined processes for issue analysis and resolution, decreasing client-reported problems and increasing client satisfaction.